Aire has implemented a Quality Management and Security System, which main goal is to increase customer satisfaction through continuous improvement processes to ensure the quality of services offered and information security.
The ISO 9001: 2008 certification is described as: ”Direct and indirect telecommunications services provider to operators and business”. It implies a systematization of the operations, a sustainable improvement of the internal structure regarding the final customer.
On the other hand, Aire is aware of the importance of a proper treatment of the information to reach an optimal level of safety in the services provided to its customers. In order to reach these goals, Aire gets the ISO 27001: 2005 regarding "security information management on the development, configuration, implementation and maintenance of the GECO application, used for customer management and accounting by Aire Networks del Mediterraneo SLU". This way Aire ensures the confidentiality of the information, the protection of the integrity of the information, etc.
Contractual arrangements and the appropriate definition of service-level agreements (SLA) are basic to achieve the general objectives of the company’s Quality and Safety Management System. Thereby, the SLAs Aire Networks try to create a relationship between the company and the client based on the identification of the clients’ needs.
About ours Quality Policies, here