Aire Networks has implemented a Quality and Security Management System, whose main objective is to increase customer satisfaction, through continuous improvement processes that guarantee the quality of the services offered and the security of information. The company is currently in the process of implementing an Environmental Management System, which will make it possible to achieve a high level of environmental protection within the framework of sustainable development.
The scope of the ISO 9001: 2015 certification is: “Provider of direct and indirect telecommunications services to operators and companies”, which implies a systematization of operations, a sustainable improvement of the internal structure and an improvement in the approach of Aire Networks with a view to final customer and stakeholders in general.
On the other hand, Aire Networks is aware of the importance of the adequate treatment of the information to achieve an optimal degree of security in the services provided to its clients, for which the company obtains the ISO 27001: 2013 certification, the scope of which is “Management of Information Security in the development, configuration, implementation and maintenance of the Geco application, in charge of client management and accounting for Aire Networks del Mediterráneo SLU”; Therefore, the following objectives are achieved: ensure the confidentiality of the information processed, protect the integrity of the information; protect information from unauthorized access, among others.
Contractual agreements and the adequate definition of Service Level Agreements (SLAs) constitute a priority and fundamental aspect in order to achieve the general objectives of the Aire Networks Quality and Safety Management System. In this respect, Aire Networks SLAs seek to generate a relationship between the company and the client based on an identification and definition of the client's needs.
Download our Integrated Management System Policy.